Frequently Asked Questions

E2 FAQ's Online

Q: What is e2Campus?
A: e2Campus is a patent pending universal notification system that allows designated administrators to send time-sensitive messages to the mobile phones, email, and/or pagers of their subscribers (students, faculty, staff, radio stations, TV stations, and others). In the event of an emergency, subscribers can get notified immediately of the situation, wherever they are geographically.

Q: How do I signup for e2Campus alerts?
A: If you are a student or employee, please visit the sign up page.

Q: People can text me however I cannot receive a message from e2Campus
A: There are two types of text messaging:

  1. Mobile Originated (sending a text message from one phone to another)
  2. Mobile Terminated (a non-cellphone to a cell phone)

You may be able to receive Mobile-to-mobile messaging however it appears that mobile terminated messaging is not activated on your account.

Q: What is a universal notification system?
A: A universal notification system is defined as a platform to deliver a notification to an entire audience by all means necessary; therefore creating universal coverage to increase the odds that a particular subscriber received the notification in a timely manner.

Q: What is a notification?
A: A notification is defined as a form of communication that delivers descriptive information about news or an event, unlike a bell or siren that communicates little information.

Q: Can I change my contact preferences?
A: Yes. You can change your account settings to add different email addresses or phone numbers.

Q: How do I Opt-Out (remove myself) from receiving e2Campus alerts?
A: Please log into your account to opt-out for e2Campus alerts for your school. You may opt-out of one particular group or the entire service.

Q: How do I control what shows up on my phone?
A: You are given an opportunity to choose the kinds of messages you wish to receive on your mobile phone through a checkbox listing of groups. You can adjust your preferences from your Group settings.

Q: Will I receive unsolicited messages ("SPAM") on my mobile phone or email account?
A: NO. e2Campus enforces a ZERO SPAM policy which clearly prohibits unsolicited messages, and e2Campus does not sell the contact information of our subscribers to third party marketers.

Q: Does your service work on multiple cell phone networks?
A: Yes. e2Campus is a cross-carrier service. See a list of wireless carriers supported here.

Q: Do I need to install software and/or hardware in order to have e2Campus?
A: NO. e2Campus is a 100% web-based software system, so you do not need any additional software or hardware. All you need is a web browser with an Internet connection and you are up and running! You can look at e2Campus as a Public Safety "Utility"- always on and ready for action.

Q: Will this cost me anything?
A: Maybe. Depending on your wireless carrier provider and the plan you have, you may be charged a nominal fee (like ten cents per message) to receive SMS text messages. Many students have unlimited text messaging plans, so there would be no additional charge.