Application Instructions
Send a cover letter, resume and three (3) professional references from past supervisors, to resumes@racc.edu
Please indicate the job code EM-TSN in the subject line of your email.
After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.
Background Check
If you are chosen for this position, a background check will be required. Full details regarding the background check are available here.
Job Details
Title: | Temporary Success Navigator (12 month position) |
Announce date: |
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Apply by date: |
7/23/21
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Application status: |
Position Filled
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Position type: | Full-time |
Salary: |
$42,197 per year
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Working Hours:
Working hours for this position consist of a 7.5 hour period exclusive of a 1/2 or 1 hour lunch. Specific hours will be assigned at the onset of employment. In this position, the employee will be required to work up to two evenings per week, agreed upon at the onset of employment. The employee may be required to work additional evening or weekend hours. The employee has the option to work these additional hours, in addition to or in lieu of regular hours. This is an on campus position that will work with students both in person and remotely.
Summary:
The Advising Center supports student success and retention through proactive advising, monitoring student progress and implementation of early interventions strategies. The Success Navigator plays a vital role by serving as a resource and guide who helps students to navigate college successfully. The Success Navigator will proactively monitor student progress, conduct outreach and care calls to connect students to services, provide academic/career advisement and facilitate registration. Success Navigators will be responsible for achieving retention and enrollment goals for assigned populations and documenting outcomes.
Essential Duties and Responsibilities:
- Advise, Register and Coach assigned students by phone, email, text and other available online technologies.
- Assist students with setting goals and defining steps in education and career planning.
- Develop and maintain a thorough understanding of RACC programs (credit and non-credit), and assist students in identifying which programs effectively meet their goals.
- Monitor student progress toward goals and proactively advise and assist students to problem solve issues that may be barriers towards achieving academic goals, persistence, attendance, and completion.
- Review and stay current on curriculum requirements and policies impacting students, including meta-majors and guided pathways.
- Provide targeted outreach and hold meetings (including remote/online) with students flagged from the Early Alert program or are identified as at-risk for retention.
- Conduct regular outreach to facilitate registration.
- Identify and deliver support that students need with a focus on goal setting, , GPA recovery, study skills, test anxiety and stress management skills, time management, and connecting students to helpful resources.
- Work with academic coaches and/or career coaches to provide a seamless hand-off for the student after the first year.
- Develop materials and conduct workshops, classroom presentations and coordinate events to support student academic and personal success.
- Refer students to appropriate campus resources for assistance with disability services, academic and personal issues and other college-related concerns.
- Achieve established retention and enrollment goals for assigned populations while collaborating with the Cashier’s Office, Records and Financial Aid in order to mitigate student risk of being deregistered.
- Maintain advising log or case management files to track contact hours, issues and outcomes with appropriate documentation and reporting.
- Attend staff meetings and trainings as required.
- Other related duties as required.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Bachelor’s Degree required.
- One year (full time equivalency) of experience working in a counseling/advising or educational capacity.
- Experience working with individuals with diverse academic needs.
- Demonstrated strong communication skills.
- Proficiency with Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills.
Preferred Qualifications:
- Bachelor’s degree in counseling, education or human-service related field strongly preferred.
- Bilingual (Spanish/English).
- Community College experience.
- Demonstrated understanding of course sequencing and how to develop an educational plan.
- Knowledge of Colleague or other college administrative software.
Computer Skills:
To perform this job successfully, an individual should be able to use Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills. Knowledge of Ellucian Colleague or other administrative software a plus.
Other Skills and Abilities:
Excellent communication and public speaking skills. Excellent interpersonal skills. Ability to work well with people. Excellent one-on-one and group presentation skills. Excellent written communication skills especially in the areas of report writing and business correspondence.
Communication Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.