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Events

Jun 08, 2023
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Delivering Superior Customer Service
Delivering Superior Customer Service
8:30AM | STTC

STTC: Delivering Superior Customer Service

Highly functioning Customer Service teams are viewed by their customers as partners, not simply suppliers.

Highly functioning Customer Service teams are viewed by their customers as partners, not simply suppliers. The ability to effectively represent your company to the customer and the customer to your company is a competitive differentiator that requires skilled and aligned customer service team members.

Focus Areas

  • Managing dual roles: Representing the customer to your company, and Representing your company to the customer
  • Determining Customer Wants vs. Needs
  • Balancing a Customer vs. Product Focus
  • Interacting with Different Customer Personality Types
  • Knowing Your Customer’s Business
  • Communicating Effectively: Communication Types, Communication Model, and Listening Skills and Blocks
  • Handling Non-Standard and Out of Scope Requests
  • Dealing with Difficult Customer Situations
  • Managing Time and Tasks in a Customer Service Environment
  • Analyzing a Customer SWOT

Workshop Series Dates

  • Thursday, June 8, 2023

All sessions are from 8:30 a.m. - 3:30 a.m. in the Schmidt Training and Technology Center. Lunch will be provided.

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Aug 14, 2023
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9:00AM | Virtual

Auctioneering

Auctioneering Classes Begin August 14, 2023

RACC's Auctioneering Certification Program wi

Auctioneering Classes Begin August 14, 2023

RACC's Auctioneering Certification Program will provide basic instruction on how to:

  • Take charge of an auction and communicate with people both individually and in large and small groups.
  • Develop an auction chant appropriate to various auction venues.
  • Procure merchandise to sell at auction.
  • Organize and manage various types of auctions including antiques and collectibles, estate and real estate auctions.
  • Organize and manage an auction company including assembling the necessary work force to prepare for and conduct an auction.
  • Keep records and formulate contracts as well as demonstrate an understanding of the PA Auctioneer and Auction Licensing Act, Business Law, and other specific laws as they relate to Auctioneering.
  • Advertise for an auction and evaluate the impact of the various advertising media.
  • Settle an auction account.

Learn more...

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Features & News

RACC Bookstore Hours
May 17, 2023

The RACC bookstore is open for in-person shopping and to pickup purchases made online.

Congratulations to the 2022-2023 League for Innovation in the Community College League Excellence Award Winners at Reading Area Community College
Apr 28, 2023

The League for Innovation in the Community College is an international organization with a mission to culti

Summer Semester Textbooks
Apr 27, 2023

Ordering your books for your summer classes.

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10 S 2nd St.

Reading PA 19602

610-372-4721


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10 South Second Street, Reading, PA 19602 610-372-4721

Accredited by the Middle States Commission
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1007 North Orange Street, 4th Floor, MB #166, Wilmington, DE 19801