Highly functioning Customer Service teams are viewed by their customers as partners, not simply suppliers. The ability to effectively represent your company to the customer and the customer to your company is a competitive differentiator that requires skilled and aligned customer service team members.

Focus Areas

• Managing dual roles: Representing the customer to your company, and Representing your company to the customer
• Determining Customer Wants vs. Needs
• Balancing a Customer vs. Product Focus
• Interacting with Different Customer Personality Types
• Knowing Your Customer’s Business
• Communicating Effectively: Communication Types, Communication Model, and Listening Skills and Blocks
• Handling Non-Standard and Out of Scope Requests
• Dealing with Difficult Customer Situations
• Managing Time and Tasks in a Customer Service Environment
• Analyzing a Customer SWOT

Workshop Series Dates

• Thursday, June 8, 2023

All sessions are from 8:30 a.m. - 3:30 a.m. in the Schmidt Training and Technology Center. Lunch will be provided.

Auctioneering Classes Begin August 14, 2023

RACC's Auctioneering Certification Program will provide basic instruction on how to:

• Take charge of an auction and communicate with people both individually and in large and small groups.
• Develop an auction chant appropriate to various auction venues.
• Procure merchandise to sell at auction.
• Organize and manage various types of auctions including antiques and collectibles, estate and real estate auctions.
• Organize and manage an auction company including assembling the necessary work force to prepare for and conduct an auction.
• Keep records and formulate contracts as well as demonstrate an understanding of the PA Auctioneer and Auction Licensing Act, Business Law, and other specific laws as they relate to Auctioneering.
• Advertise for an auction and evaluate the impact of the various advertising media.
• Settle an auction account.

Learn more...