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Events

Apr 03, 2023
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11:00 AM - 2:00 PM | STTC

Career Fair

See a list of participating employers on Handshake.

See a list of participating employers on Handshake.

Free Subway lunch provided! Raffles!

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Apr 04, 2023
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6:00 PM - 7:00 PM | RACC Campus

High School Senior and Parent Night

High school seniors and their parents can learn about RACC’s 55+ associate degree and certificate programs,

High school seniors and their parents can learn about RACC’s 55+ associate degree and certificate programs, scholarship opportunities and pathways to bachelor degree programs. This event will also include a campus tour.

Sign up for this event.

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Apr 06, 2023
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Delivering Superior Customer Service
Delivering Superior Customer Service
8:30AM | STTC

STTC: Delivering Superior Customer Service

Highly functioning Customer Service teams are viewed by their customers as partners, not simply suppliers.

Highly functioning Customer Service teams are viewed by their customers as partners, not simply suppliers. The ability to effectively represent your company to the customer and the customer to your company is a competitive differentiator that requires skilled and aligned customer service team members.

Focus Areas

  • Managing dual roles: Representing the customer to your company, and Representing your company to the customer
  • Determining Customer Wants vs. Needs
  • Balancing a Customer vs. Product Focus
  • Interacting with Different Customer Personality Types
  • Knowing Your Customer’s Business
  • Communicating Effectively: Communication Types, Communication Model, and Listening Skills and Blocks
  • Handling Non-Standard and Out of Scope Requests
  • Dealing with Difficult Customer Situations
  • Managing Time and Tasks in a Customer Service Environment
  • Analyzing a Customer SWOT

Workshop Series Dates

  • Thursday, April 6, 2023
  • Thursday, May 11, 2023
  • Thursday, June 8, 2023

All sessions are from 8:30 a.m. - 3:30 a.m. in the Schmidt Training and Technology Center. Lunch will be provided.

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Apr 07, 2023
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| RACC Campus

Good Friday - College Closed

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Apr 08, 2023
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10:00 AM - 12:00 PM | SUB

Brunch with the Easter Bunny

Sign up by March 17th

Sign up by March 17th

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Features & News

Reading Area Community College project aims to address growing healthcare worker shortage
Mar 29, 2023
A new health care pavilion will allow RACC to expand its health care programs by 80%, officials say. Reading Area Community College will convert Weitz Hall into the Weitz Healthcare Pavilion. The multimillion-dollar project will increase classroom and lab spaces in the building, realign the structure of RACC's health science programs and consolidate those programs into one facility.
RACC Phi Theta Kappa Wins Big at Regional Convention
Mar 17, 2023

March 14, 2023 — Reading Area Community College’s Phi Theta Kappa Chapter, Alpha Sigma Rho

Lehigh Valley Business Announces 2023 Women of Influence
Mar 10, 2023

Women of Influence Awards honor high-achieving women for their career accomplishments.

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READING AREA

COMMUNITY COLLEGE

10 S 2nd St.

Reading PA 19602

610-372-4721


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10 South Second Street, Reading, PA 19602 610-372-4721

Accredited by the Middle States Commission
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3624 Market Street, Philadelphia, PA 19104 215-662-5606