Working Hours:

Specific work hours to be agreed upon by the supervisor and employee before the onset of employment.

Summary:

The Jr. Helpdesk Admin is responsible for providing technical and non-technical support for Faculty, Staff, and Students. Demonstrate knowledge and experience using past and current versions of Microsoft Windows operating systems and Microsoft Office.The Jr. Helpdesk Admin reports directly to the Systems Administrator & Helpdesk Manager and assists with technical and non-technical issues in all campus locations.

Essential Duties and Responsibilities:    

Must be self-motivated and be able to work with minimum supervision. Ready to self-train on new hardware and software. Must possess the ability to work independently to resolve user problems. A professional and courteous demeanor required at all times. Jr. Helpdesk Admin must exhibit tact and diplomacy in all interactions with RACC staff, faculty, and students.

• Assist faculty, staff, and students with any technical related issues
• Configure, assemble and install workstations and/or peripheral equipment
• Unlock and reset of faculty, staff, and student account password
• Install software, patches, upgrades, and maintenance of operating systems
• Perform daily lab status survey and complete all necessary documentation
• Monitoring and completing tickets assigned
• Other tasks and responsibilities as needed and assigned

Qualifications:

To perform the Jr. Helpdesk Admin job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: 

High School diploma or GED required. Associate's Degree in Information Technology or related field or technology certification is preferred. One year of relevant experience working with computers, peripherals, and office equipment is preferred. Bilingual speaking Spanish/English preferred.

Other Skills and Abilities:   

Must be self-motivated and be able to work with minimum supervision. Ready to self-train on new hardware and software. Must possess the ability to work independently to resolve user problems. A professional and courteous demeanor at all times. Exhibit tact and diplomacy when interacting with RACC staff, faculty, and students.

Computer Skills:

To perform this job successfully, an individual must have knowledge and experience with computer and networking systems. Proven ability to troubleshoot hardware and software problems. Demonstrate knowledge and expertise using past and current versions of Microsoft Windows operating systems and Microsoft Office and email applications.

Communication Skills:                                                    

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability:                                                

Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Mathematical Skills:

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. 

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, to sit, and to reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:  

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.