Application Instructions
Send a cover letter, resume, and three (3) professional references, to resumes@racc.edu
Please indicate the job code AES-PTWC-1 in the subject line of your email.
After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.
Background Check
A background check is not required for this position.
Job Details
Title: | Placement Testing and Welcome Center Specialist |
Announce date: |
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Apply by date: |
09/06/2016
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Application status: |
Position Filled
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Position type: | Part-time |
Salary: |
$13.371 per hour
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Working Hours:
Consists of a 25-hour work week between the hours of 8:00 a.m. and 9:00 p.m. exclusive of a ½ hour or 1 hour lunch. Actual working hours are to be agreed upon between the employer and employee at the onset of employment.
Note:This position will require working one to two evenings per week. Position may also require weekend work on occasion.
Summary:
The Placement Testing and Welcome Center Specialist serves as the primary Placement Test proctor, overseeing the Testing Center during hours of operation, and reporting utilization information to the Enrollment Division. This specialist performs all duties related to test administration, coordination of the Testing Center, and assisting with training of Placement Testing and Welcome Center staff.
In addition, this specialist will provide administrative support and back-up to the Welcome Center. This specialist can quickly analyze critical issues, and create solutions as needed to ensure student's can successfully navigate through the enrollment process.
It is understood that the employee will be expected to perform all functions of this position as needed.
Essential Duties and Responsibilities:
Placement Testing Duties:
- Perform day-to-day coordination of all testing center activities including creating a schedule for placement testing.
- Assist with coordination of the placement testing schedule with the academic testing schedule.
- Communicate the placement testing schedule (including short and long-term changes) with the Welcome Center and Admissions staff, as well as the Advising Center.
- Maintain the integrity and confidentiality of the test environment.
- Act as the primary proctor of the College's placement testing.
- Proctor academic tests offered in the Testing Center when backups are needed.
- Assist in training staff in procedures and protocols for all tests offered in the Testing Center.
- Maintain records, process scores, and produce reports as needed.
- Input student test scores into Ellucian Information System.
- Schedule and run various reports on the utilization of the testing center, as well as student performance on the placement test.
- Perform other duties as assigned by the Office Manager Admissions and Enrollment Services and/or Director of Admissions and Enrollment Services.
Welcome Center Duties:
- Provide administrative support and coverage at Welcome Center reception area.
- Support administrative team in Welcome Center and Admissions and Enrollment Services by inputting data and student applications in the Ellucian Information System.
- Provide excellent student and customer service by answering questions from visitors and callers.
- Be responsible for understanding of the new student enrollment process to direct student issues in a timely and professional manner.
- Perform as a back-up support person to primary Welcome Center administrative staff, as well as the Switchboard Operator staff.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Required: High School Diploma
- Required: Minimum of two years previous student or customer service experience.
- Preferred: Associate degree from an accredited college or university.
- Bilingual communications (reading, writing and speaking) in English and Spanish is strongly preferred.
- Preferred: At least one-year experience in a higher education or testing environment.
Language Skills:
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations.
Computer Skills:
To perform this job successfully, an individual should have be proficient in the use of Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills. Knowledge of Datatel or other administrative software a plus.
Certificates, Licenses, Registrations:
Valid driver's license.
Other Skills and Abilities:
Excellent communication and public speaking skills. Excellent interpersonal skills. Ability to work well with people. Excellent written communication skills especially in the areas of report writing and business correspondence. Knowledge of the Community College and Higher Education system.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, to sit and to reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employee acknowledges receipt of a copy of this position description by signing below and will direct any questions regarding the content to their immediate supervisor.