Working Hours:  

Working hours for this position consist of no more than a 25 hour work week, working one or two evenings may be required.  These hours to be agreed upon by both the supervisor and the employee at the onset of employment.   

Summary:  

The Academic Support Specialist will assist the Tutoring Coordinator with the operation of all college learning labs. In addition, the Academic Support Specialist will support the academic success of students by providing academic coaching, group and individual tutoring, and facilitating active learning through workshops, events and collaboration with staff and faculty.   The Specialist is also responsible for assisting with the training and mentoring of tutors, conducting workshops, coordinating and recordkeeping. 

Essential Duties and Responsibilities include the following:   

1. Provide academic coaching and support to students.
2. Provide individual and group tutoring assistance to students, including, but not limited to, subject specific content, study skills, and college success strategies.
3. Collaborate with faculty and staff to develop tutorial support and programing that will promote successful outcomes for the students in curriculum courses.
4. Plan, design, and conduct workshops and programming that facilitates learning, provides academic support and empowers students to become active and engaged learners. 
5. Facilitate learning by identifying, developing and disseminating helpful, updated print and digital resources for all subjects areas tutored in the various centers.
6. Promote academic support services to faculty and students through classroom visits, participating in campus events, and through flyers, emails and other digital and print mediums.
7. Participate in tutoring program evaluations as well as assessing student learning outcomes of workshops and services.   
8. Assist with coordination of online tutoring services.
9. Create a welcoming environment in all tutoring areas by modeling student-centered behavior and mentoring peer and professional tutors to adopt similar approaches.  
10. Serve as the editor for the monthly newsletter and assist with the updating of information on the website and in Canvas. 
11. Assist the Tutoring Coordinator in the planning of tutor training sessions and updating policy manuals.
12. Coordinate with the Director of Advising and Academic Services and the Tutoring Coordinator to recruit, screen, hire, train, orient, mentor and schedule tutors.
13. Collect data relevant for reporting student use of tutoring and generate reports that will assist in the evaluation of student outcome assessment as well as reporting required information as requested.
14. Other duties as assigned, including staff development activities and meetings that relate to job duties. 

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:        

Required

1. Bachelor’s Degree in Education or related field required.  Master’s degree preferred.
2. One year of full-time experience teaching or tutoring, post-baccalaureate in a secondary or post-secondary setting.
3. Experience utilizing Microsoft Office Products (Excel, Word, PowerPoint and Outlook) to generate reports, create documents and/or manage schedules.

Preferred 

1. Master’s degree in Education, Higher Education or related field.
2. Community College experience
3. Demonstrated experience working with traditional and non-traditional college students and students with disabilities is preferred..
4. Experience coordinating or managing a tutoring center
5. Experience utilizing online tutoring systems and other online learning tools
6. Bilingual applicants preferred.   

Computer Skills:     

To perform this job successfully, an individual should have experience with and knowledge of online tutoring services, Canvas LMS, Internet and Microsoft Office Products, including Word, Excel, PowerPoint and Outlook.  

Other Skills and Abilities:                                                     

1.  Excellent organizational and interpersonal skills required. 
2. Patience and the ability to work collaborate and work well in teams. 
3. Experience with college student population, non-traditional populations, and tutor program development preferred.

Certificates, Licenses, Registrations:  

None

Communication Skills:                     

Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations.  Ability to effectively present information and respond to questions from groups of staff, clients, and the general public.  

Mathematical Skills:         

Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.  Ability to interpret basic statistical information. 

Reasoning Ability:   

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The noise level in the work environment is usually moderate.