Working Hours:  

Working hours for this position consist of 37.5 hours per week (7.5 hour period, exclusive of a ½ hour or 1 hour lunch.)  These hours to be agreed upon between the supervisor and employee at the onset of employment. Attendance on campus required.

Summary: 

The Student Facilitator provides intensive case management services to historically underserved students who receive Temporary Assistance for Needy Families (TANF) “Cash Assistance” and/or Supplemental Nutrition Assistance Program (SNAP) “Food Stamps” benefits while attending classes at RACC. The KEYS Program is a Workforce Development Employment and Training Program under the Department of Human Services. The KEYS Student Facilitator will work with students to orient them to the KEYS Program services and resources, including child care subsidies, education/training funds and much more. In addition, this individual will guide KEYS students through the RACC enrollment process, support the student as they navigate the college experience through successful completion.

Essential Duties and Responsibilities:

1. Conduct KEYS orientation with students referred by the County Assistance Office to RACC to obtain their GED/HEP, Career Certificate and/or Associates Degree.
2. Enroll the student in the KEYS Program by both accepting the referral in CWDS and conducting a face-to-face, intake interview within 15 calendar days of the referral date.
3. Assist KEYS student in the enrollment process and review the participation requirements.
4. Plan, develop and deliver comprehensive case management services to meet the needs of KEYS students by meeting regularly with students to ensure their success at RACC.
5. Support the KEYS students in resolving compliance-related issues by collaborating with the CAO, other areas of the college and Community Partners/Resources.
6. Submit requests for Special Allowances for KEYS students to the County Assistance Office.
7. Track progress, student learning outcomes and assessment of student participation.
8. Monitor student compliance and ensure that the KEYS student is attending classes and maintaining satisfactory academic progress.
9. Provide updates to CAO regarding student’s compliance in the program.
10. Maintain confidential student files.
11. Serve as a liaison with the County Assistance Office (CAO) and Bureau of Employment and Training Programs (BETP) concerning the grant and program activities. This includes attendance at State meetings/conferences and regular communication with CAO liaisons.
12. In cooperation with KEYS staff, develop and instruct academic programming, workshops, and facilitate support groups as necessary.
13. Work cooperatively as a member of the Student Affairs Division, whose purpose is to provide academic and personal support to KEYS/RACC students.  Assisting KEYS students in accessing additional support services to include disability services, academic coaching, tutoring, mentoring, scholarships, technical support and remediation.
14. Assist with KEYS weekly, monthly, semester and yearly program reports required by the Department of Human Services (DHS), Bureau of Policy Office (BOP) who awards that grants to the college.
15. Provide data determined by the DHS that will be used to evaluate student and program outcomes.
16. Assist in program evaluation as determined by the Director.
17. Attend KEYS, State and in-service meetings, conferences, workshops, trainings and staff development as requested by the Director.
18. Perform other related duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Required

1. Master’s degree in Social Work, Human Services, Counseling, Psychology or closely related field with one year of case management or related work is required; OR Bachelor’s degree in Social Work, Counseling, Higher Education Administration or closely related field with two years case management or closely related work.
2. Minimum one year of experience in Post-Secondary Education and training, Workforce Development Employment and Training Programs and/or County Assistance Offices.
3. Bilingual: English/Spanish required.

Preferred

1. Experience working with historically underserved students in a college setting.

Other Skills and Abilities:

• Excellent written and oral communication skills
• Attention to details
• Able to complete tasks with minimum direct supervision

Computer Skills:

To perform this job successfully, an individual should be very comfortable operating computers especially being proficient in Microsoft Excel, Outlook and Word software.

Communication Skills:

Ability to read and comprehend simple instructions, short correspondences, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the College.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, to sit and to reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

FOR ANNUAL SECURITY AND CRIME STATISTICS REPORTS:

https://www.racc.edu/about-racc/clery