Working Hours

Consists of 37.5 hours per week, including a 7.5 hour period between the hours of 8:00am and 9:00 pm on weekdays and weekends exclusive of a ½ hour or 1 hour lunch. These hours to be agreed upon between the supervisor and employee at the onset of employment.

Note: 

This position may require additional work on occasion with the employee having the option of working this time in addition to or in lieu of regular hours.

Summary

This role will support the continuous improvement of established courses/programs, as well as the implementation of new and emerging technologies in teaching and learning. The Instructional Technology Specialist will provide Learning Management System support, assistance in use of educational technology, and training to staff and faculty, both full and part time.

Essential Duties and Responsibilities

1. Monitor the College’s Learning Management System (LMS) including setting up accounts and courses, transferring data from the College’s administrative software system to the LMS, and backing up courses. 

2. Test, monitor, and troubleshoot software application problems within the LMS system.

3. Train faculty, staff and students in LMS technology related practices and procedures as directed. 

4. Research and evaluate emerging educational technologies.

5. Support faculty in the use of the LMS and other teaching and learning tools.

6. Support faculty in the adoption of new pedagogical techniques.

7. Support course content development and the production process.

8. Collaborate with and support a diverse group of faculty across both credit and non-credit academic areas.

9. Work collaboratively with team members and faculty from varying backgrounds and disciplines.

10. Contribute to internal and external efforts to raise awareness of online/hybrid teaching and learning.

11. Review and evaluate Instructional Technology services and practices in coordination with the Director of Teaching and Learning. 

12. Perform other job-related duties as assigned.

Supervisory Responsibilities                                              

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and/or Experience                                 

1. Bachelors’ degree in instructional technology, educational technology or related field.
2. At least 2 years working with the administration or technical support of Learning Management Systems.   

Preferred Knowledge and/or Experience

1. Experience working with multi-media authoring tools, collaborative tools, and digital learning materials.
2. Experience teaching technological skills to adult learners.
3. Strong customer service orientation.
4. Experience with managing outreach, scheduling and assessment of training programs.
5. Excellent professional written and oral communication skills.

Language Skills                                        

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of faculty, students, or staff.

Mathematical Skills                                                

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability                                                   

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual must have knowledge of Internet software; Spreadsheet software and Word Processing software. 

Other Skills and Abilities                                                    

• Must be able to self train on new hardware and software.
• Must possess ability to work independently to resolve problems.
• Must be able to establish rapport with staff, faculty and students.

Other Qualifications                                             

Also required: ability to effectively communicate and foster a cooperative work environment; skill in the use of computers in a PC windows-based operating environment; knowledge of customer service standards and practices; ability to provide technical advice and information to faculty in area of expertise; and ability to train other individuals.

Normal Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to walk; use hands to finger, handle, or feel and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.