Working Hours: 

Specific work hours to be agreed upon by the supervisor and employee prior to the onset of employment.

Summary:

This position is divided in to two equally critical roles: as an Enrollment Specialist and an Advisor for credit and non-credit programs.

The Enrollment Specialist/Advisor is often the first college representative that prospective students meet. The Enrollment Specialist/Advisor will actively recruit students through outreach activities, college wide events and community opportunities.  This individual will help students determine the appropriate program or course offering, provide a general introduction to the college and facilitate the admission and enrollment of new students. 

The Enrollment Specialist/Advisor is responsible for advising currently enrolled students, facilitating course enrollment, and providing support to ensure program completion. The Enrollment Specialist/Advisor is responsible for keeping prospective and current students engaged throughout the entire process, regardless of length.

The Enrollment Specialist/Advisor will be expected to function as a contributing member of an overall team.  Success in this position requires a high level of self-motivation, an embrace of challenging goals, and the ability to develop effective relationships with a wide variety of constituencies, including prospective students, their families, and community members.  This position requires excellent customer services skill sets, a positive attitude as well as being self-motivated and organized during increased activity levels. To be effective, this individual must understand and effectively articulate the value and benefits of the education provided by the College, and develop a level of trust and rapport with prospective and new students.  The Enrollment Specialist/Advisor will be expected to commit to, and meet individual as well as unit enrollment goals.

Essential Duties and Responsibilities:

Recruitment and Enrollment:

1. Actively participate in the implementation of enrollment strategies as defined in the strategic enrollment management and marketing plan
2. Effectively conduct interviews and information sessions with prospective students, asking appropriate questions to identify the student’s goals and plans, and assisting in building an educational road map to assist each student in preparing for their education at the College
3. Provide general information about the college, programs and courses offered and services available including financial aid and scholarship opportunities
4. Assist students through all steps of the enrollment process (inquiry through class registration) by proactively reaching out to students through email, phone calls and face-to-face meetings
5. Coordinate and participate in recruitment events.  Recruitment events may include, but are not limited to: those organized by the educational unit, college-wide activities and externally hosted events. 
6. Participates in student/program orientation
7. Evaluates, administers, and analyzes evaluation outcomes
8. Allocates resources for career readiness
9. Collects assessment and career readiness data

Advising:

10. Provide guidance to students as to course and program selection.  Advise students regarding program requirements including clearances, and other required documentation
11. Assist with the evaluation of college transcripts or other educational training documents to assist with student placement and course scheduling
12. Provide course advisement to currently enrolled and prospective students
13. Ensure students are registered for the next sequence of classes.  Collaborate effectively with others to support success
14. Monitor and track student progress and provide outreach to retain students and facilitate completion
15. Engage in recruiting events activities for credit and non-credit programs
16. Serve as the liaison to Career Link and OVR for individuals referred by those offices.  This includes collecting necessary paperwork and monitoring and reporting progress
17. Refer students to appropriate campus resources for assistance with college major, accessibility services, academic and personal issues, and other college related concerns

General Duties:

18. Utilize administrative software (ie. Colleague, Self-Service, , etc.) to track student prospects, enroll students and provide academic advisement. Create course sections in Ellucian. Additionally, assist students to learn and use Self-Service, Canvas, and other appropriate resources and technologies used to schedule classes, track program requirements, and support their coursework
19. Attend meetings as required such as Division, program specific, etc
20. Work with the Cashier’s and Records Office to assist with scheduling courses, student registration, and reporting needs
21. Submit monthly reports as requested by the department/division supervisor
22. Work with the Sr. Academic Advisor, Health Professions Specialist to develop processes that lead to positive student and program outcomes
23. As directed, gather, track and maintain appropriate documentation for student enrollment, including but not limited to clearances, medical records and previous training/education
24. Meet with students regularly to review progress
25. Work cooperatively and collaboratively with Literacy, the Advising and Enrollment Services areas, and the College at large.  Participate in cross training activities as needed.  May be required to attend professional development activities
26. Conduct him/herself in a professional manner and exhibit a positive image for RACC at all times
27. Perform other related duties as assigned

Supervisory Responsibilities:                                          

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Required

1. Bachelor’s degree in Education or related field.
2. Two years of experience in a customer-focused sales, telemarketing or higher education advising/ admissions/recruitment position. 

Strongly Preferred

1. Bilingual (Spanish/English).
2. One year of experience working in a counseling/advising capacity in an educational setting.
3. Community College experience.

Preferred

1. Experience working with adult learners in an educational setting.
2. Experience working with individuals with diverse academic needs.
3. Previous work experience requiring strong organizational skills.

Other Skills and Abilities:           

1. Ability to work well with people.
2. Excellent one-on-one and group presentation skills. 
3. Must be able to develop a working knowledge of the Community College and Higher Education system and the benefits of the educational programs that they provide
4. Experience in maintaining positive relationships with a diverse student population.
5. Ability to communicate effectively and positively in writing, via telephone, e-mail, face to face, or using other media.
6. Strong follow-up skills.
7. Ability to provide exemplary customer service to a diverse customer base.
8. Ability to set and obtain short and long-term goals with measurable results.
9. Strong persuasive ability related to the value of post-secondary training and/or degree pursuit.

Computer Skills:

To perform this job successfully, an individual should be proficient in the use of Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills. Ability to learn Colleague, Self-Service, etc).                

Communication Skills:                                          

Ability to create and edit effective, engaging communication for various target groups. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:      

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:                                                   

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.          

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

FOR ANNUAL SECURITY AND CRIME STATISTICS REPORTS:

https://www.racc.edu/about-racc/clery