Job Description

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Application Instructions

Send a cover letter, resume and three (3) professional references from past supervisors, to resumes@racc.edu

Please indicate the job code FAS-FARCB in the subject line of your email.

After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.

Background Check

If you are chosen for this position, a background check will be required. Full details regarding the background check are available here.


Job Details

Title: Financial Aid / Records Coordinator (Bilingual)
Announce date:
Apply by date:
10/19/2022
Application status:
Position Filled
Position type: Full-time
Salary:
$42,197 per year

Working Hours: 

This position requires working Wednesday until 7:30PM, and Monday, Tuesday, Thursday and Friday until 5:00PM. The working schedule for each day will be 7.5 hours exclusive of a ½ or 1 hour lunch, to be agreed upon between supervisor and the employee at the onset of employment.

The position may require additional evening and weekend work on occasion with the Employee having the option of working this time in addition to or in lieu of regular hours.

Summary:

The Financial Aid/Records Advisor shall be responsible for providing excellent customer service and assistance on a walk-in basis to students needing guidance with financial aid and Records functions and will report directly to the Assistant Director of Financial Aid/Registrar.

Essential Duties and Responsibilities:

  1. Provide assistance to students over the counter on a walk-in and call-in basis for Financial Aid and Records. Advises students and parents about their financial opportunities to pay for college and registration issues.
  1. Provide timely, accurate, and confidential information during in-person meetings, telephone calls, and emails to answer questions concerning financial aid and registration.
  1. Apply customer service skills, knowledge, advocacy, and professional judgment to address both simple and complex matters to ensure that the students’ needs are met and they have a positive experience. 
  1. Apply excellent oral and written interpersonal communication skills to deliver both positive and negative messages.  Use conflict management to handle adverse situations in a professional manner.
  1. Serve as debt management advocate to inform students about federal and private loan terms, borrowing levels, debt management issues, loan policies and procedures, and loan entrance and exit requirements.
  1. Maintain a thorough understanding of administrative and compliance requirements for state and federal aid programs, and institutional policies for RACC aid programs.
  1. Participate in on-going training and professional development activities to stay abreast of federal and state, and Veteran’s Administration regulations, and any new course changes or additions that may affect registration.
  1. Adhere to FERPA regulations while managing sensitive confidential information.
  1. Respond to incoming Financial Aid mailbox inquiries on a daily basis.
  1. Complete third party correspondence including Reading Housing Authority and Office of Vocational Rehabilitation forms.
  1. Submit deferment forms to the various federal servicers.
  1. Represent the Records/Financial Aid Office in college activities, professional presentations and governance associations.
  1. Maintain postings of alternative scholarship opportunities on RACC Student Self-Service when requested.
  1. Assume role of Zoom Administrator for the FAFSA lab. Maintain lab schedule, train student workers and assist students with aid applications, and other electronic related needs. 
  1. Keep abreast of new information in the daily NASFAA newsletters and pass along pertinent information to student workers on the proper way to complete a FAFSA.
  1. Perform lead role in ensuring financial aid documents are scanned and train student workers as necessary to help perform this task.
  1. Conduct FAFSA workshops on campus and in the community at area high schools and for Spanish speaking populations.
  1. Maintain scholarship database for student inquiries on the MyRACC portal.
  1. Place timely notices on the MyRACC portal Financial Aid path to inform students of aid opportunities and deadlines as directed.
  1. Other related responsibilities as assigned by supervisor.

Supervisory Responsibilities:

No supervisory responsibilities. This position will coordinate some of the activities of student employees.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

  • Associates Degree Required
  • One year of financial aid experience or experience directly related to financial aid required
  • Must be proficient with Microsoft Word and Excel
  • Must complete the Don Raley Institute or equivalent training within one year of hire
  • Bilingual English/Spanish required

Preferred:

  • Community College experience

Certificates: 

Must obtain a certificate of completion from the Don Raley Institute or equivalent within one year of employment.

Communication Skills:         

Bilingual English/Spanish required. Ability to read, analyze and interpret common technical journals, financial reports and legal documents.  Ability to respond to common inquires or complaints from customers, regulatory agencies or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups or board members.

Mathematical Skills: 

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical diagram form and deal with abstract and concrete variables.

Reasoning Ability:    

Ability to define problems collects data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Internet software, spread sheet software; database programming and word processing software. Must be able to learn college ERP software.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms.  The employee is occasionally required to stand, walk, sit and climb or balance.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.